The starting point for digital transformation was the deployment of the Axapta ERP system and the development of detailed daily management reports created on the QlikView platform and delivered using Qlik NPrinting.
The first step was to rethink the way of working with data sources. Reporting began to use data from local cash bases instead of the central database, where it was consolidated at the end of the cash day. This allowed restaurant staff to see their performance in near real time. They have got the opportunity to quickly make changes to the restaurant's operations if something goes wrong.
In the first stage of the transformation, BI development was moved to agile model. The time required to enter a new indicator and receive feedback on it from managers was reduced. The immediate connection of sources to the analytical system allowed cross-functional indicators to become visible, opening up new opportunities for optimizing HR, logistics and improving customer service.
Migration to the Qlik Sense platform became a way to democratize data. Managers began to develop the motivation of business people. They were given a tool to objectively evaluate each step, giving them more freedom to act and more space for self-realization.