Exploring data, users can hit one obstacle or another, and have questions, the answers to which need specific knowledge of the app's features. In order to deal with incidents connected to analytical system problems or errors, we establish a hotline. The hotline operates on several levels of involving specialists, from resolving a standard incident by looking up a prepared answer in the knowledge base, to bringing in BI platform developers or the community as a whole.

Qlever Tech maintains IT infrastructure that includes server capacity and the programming environment necessary for analytical applications to function. This lets us develop, support, and test complex BI solutions without additional investments, as well as load and analyze big data sets. Using this infrastructure lets us lower project risks and develop BI solutions stage-by-stage, moving task priorities and investment levels according to interim results.

Even developed analytical applications need constant changes: new data sources, new offices/departments/users/roles added to the BI system, and so on. The systems that the analytical application interacts with change as well.
Administering BI applications needs specialists that know both the BI platform, and the unique properties of each specific BI solution.

Modern business users are either a part of the digital transformation processes, or their instigators. There is now a new role that connects business tasks with the analytical solutions’ ability to extract value from data. Managing the BI product includes combining different departments’ requirements for BI system development and scaling, and managing the project team responsible for maintaining the system and working with data.